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Getting Started

Report Feedback

If a response is wrong, slow, badly formatted or charged oddly, tell us. Reports help us find problems with models, hosts and billing.

Where to report

What to include

1

Find the request

Open Console → Logs and click the request. Its page shows a Request ID you can copy, along with the model, key, start time, duration, status, tokens and cost.

2

Send the details

  • The Request ID
  • The model id
  • When it happened
  • The error message and status code, if there was one
  • What you expected and what happened instead
3

Pick a category

Saying what kind of problem it is helps us route it:

CategoryFor example
LatencyThe answer was much slower than usual
IncoherentThe answer made no sense or went off topic
IncorrectThe answer was factually wrong
FormattingBroken markdown, code blocks or JSON
BillingA charge or token count looks wrong
API errorThe request failed or returned an unexpected error
OtherAnything else

Never share your API key. The Request ID is enough for us to find the request.